Terms & Conditions

Purchasing

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them in your basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept payments by Visa, Maestro and MasterCard : OR through a PayPal account : OR by BACS.

Cancellation Rights

You have 14 working days starting from the day after the goods have been received to cancel your order without reason (Consumer Protection (Distance Selling) Regulations 2000). You will be responsible for the cost of return, and safe return, of any product purchased after which a refund of the purchase price will be made in full (either to your credit card or by cheque) within 30 days of cancellation, unless the goods have been mis-used, opened, or are in a condition that warrants the product non-saleable. In this case a 10% processing fee may be applicable for opened goods. If you do not return the goods, your cancellation rights are voided.

Damaged/Defective/Incorrect Product

We will arrange for the return of the product, and exchange if applicable. Please contact us first so that we can establish the easiest method of return for you.

No Stock

In the rare case of there being no stock, we will advise immediately.

Payment Card Security

Credit and debit card processing is operated by PayPal Merchant Services, the leading online payment processing company. All credit card details are protected by strong 128-bit encryption before submitting. They never reach our computers and we only receive your payment confirmation.

Our website is also secured by Thawte - one of the world's most trusted suppliers of data encryption.

Guarantee / Complaints

Our products are fully guaranteed against defects under our Warranty on a repair, replacement or refund basis for 1 year from the date of purchase. All complaints will be responded to within five working days.

Returns and Refunds

These are explained fully here.

 

 



 

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