Delivery | Returns | Refunds

Delivery

We use Royal Mail First Class large letter post for the UK.
For the rest of the world too, we send by Royal Mail Large Letter or Parcel service - by standard Airmail.
All despatches are usually made within 24 hours.

RETURNS AND REFUNDS POLICY

It's OK to change your mind! Please please though - help us to help you and get in touch with us first.

Returns

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange it.
You can do this anytime up to 14 days from the date of purchase.
And the product must be returned in the same condition in which you received it, unused and unworn, and in the original packaging.

Procedure

Please advise by email or telephone that you are returning a product; we can look out for it and act quickly when we receive it.
Please pack the product carefully and post it, or send it by carrier, to us at

Foremans House, Castle Acre, Kings Lynn PE32 2BP

Responsibility for the product remains yours until we have received it safely, so we recommend a signed-for procedure.

Exchanges

If you wish to exchange a product, please give us precise details, and we'll despatch your new choice once the returned product is received.

Refunds

We can refund you

by BACS (in the UK only) or
to the card used for payment or
to your PayPal account

Return Shipping Cost

The cost of return (postage or shipping) is yours if you are returning or exchanging the product.

Damaged/defective/incorrect product

We will of course pay for the return of the product. Once again please contact us first so that we can establish the easiest method for you.


Our Terms & Conditions can be seen here.

 

 

 



 

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